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It books. It doesn't just take messages.
When the desk doesn't pick up, it books an open slot on your calendar. A message is what happens when the caller doesn't want a time.
When the front desk can't pick up
Missed calls, answered and booked.
Your front desk is with a patient, at lunch, or closed. After the number of rings you choose, the assistant answers as your clinic.
I've stood on both sides of the phone
For more than five years I worked in my father's dental practice, at the front desk, then in management, shadowing the whole clinic's workflow. I know what it's like to be the patient waiting on the line, and the one at the desk when line two starts ringing. I'm not a dentist. I came to this from the clinic side, not the software side, and built the tool the desk needed: your desk still answers first, and Aftercare picks up the calls it misses.
Founder & CEO, Aftercare AI Inc.
BSc (Hons), Kinesiology & Health Science, York University
We are not just another AI phone service for clinics. We tailor the setup to your clinic, with practical tools built for dental offices.
Why clinics choose Aftercare
It books the chair. The rest is the follow-through.
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Built for Ontario dental clinics.
Aftercare AI Inc. is an Ontario company. The clinic is the custodian under PHIPA.
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One price.
$497 per location / month + HST, month to month, with no setup fee.
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One email per call.
The front desk gets one email notification per call the assistant answers.
The 2 PM problem
The desk is open. The phone still goes unanswered.
The front desk is with a patient. After the number of rings you choose, we answer as your clinic.
Missed calls happen while the desk is open. Not only overnight. Not only on a weekend. And there's still the night.
When it answers
During the day, and after hours.
During the day
Busy with a patient, or at lunch.
After hours
When the clinic is closed.
What it does, and what it doesn't
Plain terms. No surprises.
What happens on a call, and what stays with your team.
What it does
- Answers as your clinic after a set number of rings (you choose how many), during the day or after hours
- Captures the caller's name, callback number, a one-line reason and a preferred time, and notes whether the caller says it's urgent
- Books into your reserved calendar during the call
- Texts the patient a confirmation
- Takes a message when the caller doesn't want to book
- Sends the front desk one email notification per call it answers
- Gives callers a standard 911 notice for emergencies
What it doesn't
- Give medical advice
- Assess symptoms or decide what's an emergency
- Quote prices or insurance
- Access your practice management software. Bookings land in a Google Calendar your team enters into your system
- Replace your front desk. Your team enters each booking into your system
For Ontario dental clinics
Where call information is handled.
Who called, why, and what was booked is kept for the clinic. Calls are processed by service providers outside Canada, in the United States and Europe, under data processing agreements. The full list is in the Documentation we give clinics, and is available on request at privacy@aftercareai.ca.
Built for Ontario dental clinics, with the clinic as custodian under PHIPA. If the assistant is ever unavailable, callers can leave a message on voicemail.
Sample call
Hear a sample call.
Simulated demo call, recorded with a test caller, not a patient.
Duration appears on the player once the file loads.
Simulated example, not a real patient. This is the script, not a recording of a patient.
Automated Assistant: Thank you for calling. This is an Automated Assistant.
Automated Assistant: If this is a medical emergency, please hang up and call 911.
Jordan Lee: Hi, this is Jordan Lee. I'd like to book a cleaning.
Automated Assistant: Thursday at 2:30 is open on the clinic calendar. Should I book that?
Jordan Lee: Yes, please.
Automated Assistant: You're booked for Thursday at 2:30. That time is a slot the clinic controls.
Automated Assistant: You'll get a confirmation text. The team enters the booking into their own system.
Demo
Play the demo file.
A demo file, not a patient call. The script is on the How it works page.
See it answer a call.
Fifteen minutes on a real demo line. See why this is what you've been needing.